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Online Learning

24/7 Distance Education Help Desk

Online students have 24/7 support for:

  • Learning to navigate the online learning environment
  • Using tools, such as discussion boards
  • Understanding how to upload and submit assignments
  • Troubleshooting issues experienced in the online learning environment

The Distance Education Help Desk CANNOT assist with:

  • Missing course content
  • Access to course content
  • Retrieving grades
  • Granting access to an assignment or test
  • Technical issues with your computer or internet connection

*If you have contacted your instructor and it has been more than 48 hours without a response, you may contact the Distance Education Help Desk to get assistance reaching your instructor.


Contact the Distance Education Help Desk

Regular Business Hours Support

Monday - Friday
8:30 am to 5 pm

Melanie Leaver
Assistant Dean for Instructional Technology

Submit a ticket
Use the "My Help Desk" button in your student portal to submit a Distance Education Help Desk ticket.

Evenings, Weekends, and Holidays