24/7 Brightspace - Distance Education Help Desk

Online students have 24/7 support for:

Learning to navigate Brightspace, North Central's online learning environment
Using Brightspace tools, such as discussion boards
Understanding how to upload and submit assignments
Troubleshooting issues experienced in the online learning environment

The Distance Education Help Desk CANNOT assist with:

Access to course content
Retrieving grades
Granting access to an assignment or test - even if you experienced a technical issue - without direct instructions from you instructor.
Technical issues with your computer or internet connection

*If you have contacted your instructor and it has been more than 48 hours without a response, you may contact the Distance Education Help Desk to get assistance reaching your instructor.

Contact the Brightspace/Distance Education Help Desk

Regular Business Hours Support

Monday - Friday
8:30 am to 5 pm

Melanie Leaver
Assistant Dean for Instructional Technology
231-439-6350
mleaver@ncmich.edu

24/7 - Evenings, Weekends, and Holidays

1-877-325-7778
Access Live Chat or submit a Help Desk ticket via email here