24/7 Brightspace - Distance Education Help Desk
Online students have 24/7 support for:
- Learning to navigate Brightspace, North Central's online learning environment
- Using Brightspace tools, such as discussion boards
- Understanding how to upload and submit assignments
- Troubleshooting issues experienced in the online learning environment
The Distance Education Help Desk CANNOT assist with:
- Access to course content
- Retrieving grades
- Granting access to an assignment or test - even if you experienced a technical issue - without direct instructions from you instructor.
- Technical issues with your computer or internet connection
*If you have contacted your instructor and it has been more than 48 hours without a response, you may contact the Distance Education Help Desk to get assistance reaching your instructor.
Contact the Brightspace/Distance Education Help Desk
Regular Business Hours Support
Monday - Friday
8:30 am to 5 pm
Melanie Leaver
Assistant Dean for Instructional Technology
231-439-6350
mleaver@ncmich.edu
24/7 - Evenings, Weekends, and Holidays
1-877-325-7778
Access Live Chat or submit a Help Desk ticket via email here