Online Services & Support
Distance Learning Helpdesk
Contact the Brightspace/Distance Learning Help Desk
Regular Business Hours SupportMonday — Friday |
24/7 — Evenings, Weekends, and Holidays |
| Melanie Leaver Assistant Dean for Instructional Technology 231-439-6350 mleaver@ncmich.edu |
231-622-7239 |
Online students have 24/7 support for:
- Learning to navigate Brightspace, North Central's online learning environment
- Using Brightspace tools, such as discussion boards
- Understanding how to upload and submit assignments
- Troubleshooting issues experienced in the online learning environment
The Distance Education Help Desk CANNOT assist with:
- Access to course content
- Retrieving grades
- Granting access to an assignment or test — even if you experienced a technical issue - without direct instructions from your instructor.
- Technical issues with your computer or internet connection
*If you have contacted your instructor and it has been more than 48 hours without a response, you may contact the Distance Education Help Desk to get assistance reaching your instructor.
