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Learning Support Services

Providing resources to help North Central students succeed.

Learning Support Services (LSS) is located in the Student and Community Resource Center (SCRC) building and offers a quiet study area, tutoring services, test proctoring, and materials to improve study skills.

The offices of the Women's Resource Center, WOCTEP and Veteran resources can be found here also.

For Learning Support Services hours of availability, click here.

 

LSS Information and Resources 

North Central offers a wide array of services to help you with your academic goals. These range from free computer labs and study rooms to tutoring. For more information on LSS refer to the information below.

Table of Contents

Accessibility and Disability Services

ACCUPLACER®

Admission and Placement

CLEP

Community Partner Visits

Community Resources

Contact Information

DSST

GED

Math Lab

Mission Statement

North Central Writing Placement Exam

Tutoring

Progress Alert Notification Program

Special Populations Assistance

Study Support

Testing

Test Proctoring

WOCTEP

Women’s Resource Center

Writing Center


Mission Statement

Learning Support Services’ mission is to provide individualized services, resources, and support to assist all students. Our goal is to help students become independent learners who achieve their personal and academic goals. 

 

Contact Information

Main Desk Phone: (231) 348-6682

Main emaillss@ncmich.edu 

Address:  Learning Support Services, North Central Michigan College

Student Community Resource Center, Suite 533

1515 Howard Street, Petoskey, MI 49770

LSS Staff:

Emily Bongiovanni, Director of Learning Support Services
(231) 348-6817, ebongiovanni@ncmich.edu

Amber Lewis, Tutor and Testing Coordinator
(231)348-6687, alewis4@ncmich.edu

Joyce Wilkins, Assistant to the Director
(231)348-6693, jwilkins@ncmich.edu

Stacey Burns, Women’s Resource Center Campus Representative
(231) 348-6699, sburns@ncmich.edu

Melissa Colby, Veterans Advisor
(231) 348-6820, mcolby@ncmich.edu

 

Accessibility and Disability Services

The Director of Learning Support Services is the service coordinator of accessibility and accommodation services for the College. The Director is responsible for: Coordinating support services, referrals, and reasonable academic accommodations (including testing accommodations). Supporting faculty and students in the implementation of accommodations. Provision of appropriate assistive technology. Promoting disability awareness and inclusion in the College community. Eligibility for academic accommodations is determined via a request and interview process, with requirements for appropriate documentation and current student status. Testing accommodations are provided per the testing entity’s directives. Other campus accommodations and special services are provided on an as-needed, individual basis, depending on the venue and activity. Services are provided as mandated under Americans with Disabilities Act of 1990 and the Amendments Act (ADAAA) of 2008 and Sections 504 and 508 of the Rehabilitation Act of 1973. 

For more information on accessibility and to request accommodations, contact:

Emily Bongiovanni, M.Ed. MRC
Director of Learning Support Services
ADA/504 Compliance Officer

Scheduling/Main desk: 231-348-6682

Confidential Ph/Fax: 231-348-6817
ebongiovanni@ncmich.edu

 

Tutoring

Free tutoring is available to North Central Michigan College students on a peer-to-peer basis, group tutoring, and study skills support tutoring. LSS staffs two part-time professional tutors for math and nursing at the Petoskey campus. Peer tutors have successfully completed the course they are tutoring with a B or above, and maintain a 3.0 GPA or above, and/or have been recommended by an instructor for a specific class. Peer tutors may be arranged at off-campus sites as well, per request.

For more information and to request a peer-tutor, group-tutor, or schedule with the nursing tutor, please contact:

Amber Lewis, B.A.
Tutor and Testing Coordinator
Learning Support Services, SCRC 533
1515 Howard Street, Petoskey, MI 49770
Ph/fax: 231-348-6687
Alewis4@ncmich.edu

 

Testing

Learning Support Services is the official administrator of standardized testing performed on campus and houses the North Central testing lab. The following are testing services offered by North Central:

Admission and Placement

ACCUPLACER®

ACCUPLACER® measures a candidate’s level of ability in reading, writing, and math. North Central uses this exam to determine admission into programs, as well as the level of placement in English and math courses. Preparation courses may be necessary prior to taking credit-bearing courses. 

Sample questions and test-taking tips for the Next-Generation tests and WritePlacer® are available at the official ACCUPLACER® website: https://accuplacer.collegeboard.org/student/practice

North Central offers ACCUPLACER® by appointment at each of our campus sites:

  • Petoskey Campus, LSS, Student Community Resource Center, Suite 533, 1515 Howard Street, Petoskey: (231) 348-6682
  • Gaylord Center, 620 E. 5thStreet, Gaylord: (989) 705-3775
  • Straits Area Education Center, 504 Division Street, Cheboygan: (231) 597-0322
  • Or contact LSS by email: lss@ncmich.edu

Any person with a disability may request testing accommodations by calling the Director of Learning Support Services in Petoskey at (231) 348-6682. 

North Central Writing Placement Exam

North Central offers an in-house writing exam as part of the admissions and placement testing for applicants without any other qualifying scores (e.g. high school transcript, ACT®, SAT®, or COMPASS®). The writing exam is structured as an essay response to a writing prompt and is graded by an English faculty member using an established rubric. This score, in conjunction with other math and reading scores from appropriate tests, including the ACCUPLACER®, is used to determine the level of English course placement appropriate for the applicant. Developmental classes may be needed if the applicant does not meet certain criteria.

For more information about the exam and how to prepare and schedule, please contact Learning Support Services, (231) 348-6682 or lss@ncmich.edu

GED

The General Education Development (GED) test consists of four subject areas: Reasoning through Language Arts, Science, Mathematical Reasoning, and Social Studies. Passing all four subjects of the GED test gives those who did not complete high school a high school equivalency credential. North Central Michigan College, along with a strong majority of American and Canadian colleges and universities, requires either a high school or state diploma in order to enroll. In the absence of this diploma, North Central and approximately 98% of accredited universities will accept a GED certificate in its place.  

Before you take your GED:

Registering for the GED:

Test takers can register online at www.ged.com or through the Pearson VUE call center at 1-877-EXAM-GED (392-6433)

CLEP

The College-Level Examination Program (CLEP) is a way to get college credit for what you already know by earning qualifying scores on any of 33 subject area examinations. Earn credit for what you know from independent study, prior course work, on-the-job training, professional development, cultural pursuits, military training, and internships. 

Additional areas of prior learning are not applicable to the Michigan Transfer Agreement (MTA) at this time (e.g. International Baccalaureate (IB), College-Level Examination program (CLEP), DANTES Subject Standardized Test (DSST), etc.)

Register at the CLEP® website by College Board: http://clep.collegeboard.org/, then contact Learning Support Services at North Central’s Petoskey campus to schedule an exam appointment: Amber Lewis, Test Coordinator, (231) 348-6687 or Alewis4@ncmich.edu

DSST

DANTES Subject Standardized Test (DSST) is a Credit by Exam program designed to grant college credits for prior learning. Exams are offered in over 30 subjects. Earn credit for knowledge you have acquired through independent study, prior course work, on-the-job training, military service, professional development, cultural pursuits, and internships. Go to the DSST website at www.getcollegecredit.com to learn more about DSST testing. 

Additional areas of prior learning are not applicable to the Michigan Transfer Agreement (MTA) at this time (e.g. International Baccalaureate (IB), College-Level Examination program (CLEP), DANTES Subject Standardized Test (DSST), etc.)

Contact Learning Support Services at North Central’s Petoskey campus to schedule an exam appointment:

Amber Lewis, Test Coordinator.
(231) 348-6687 or Alewis4@ncmich.edu

Test Proctoring

Learning Support Services provides test proctoring for online, distance education and alternative testing for students with disabilities. Services are available during weekdays and some evenings with 48-hour notice. North Central proctors exams for all students within the Michigan Colleges Online (the website is https://www.micollegesonline.org), our Michigan community college partners, and all courses offered at North Central through our University partners free of charge. Students from all other institutions are charged a $20 proctor fee for sessions of 3 hours or less. Sessions requiring a longer duration will be charged accordingly. 

Late test proctoring up until 6 pm is arranged on an as-needed basis, and additional fees may apply. 

Fall and Winter hours: Monday – Friday 8:30 am to 5 pm

Summer hours: Monday – Thursday 8 am to 5 pm, Friday 8:30 am to noon.

Off-campus sites arrange test proctoring on a semesterly basis for students taking courses at those locations. Please contact the Cheboygan or Gaylord campuses for the current test proctoring schedule, or visit the website at https://www.ncmich.edu/resources-support/off-campus-locations.html

A valid photo ID is required for all testing. For questions and scheduling regarding proctored test appointments, please contact Amber Lewis, Testing Coordinator at (231) 348-6687 or Alewis4@ncmich.edu.

 

Study Support

Learning Support Services offers in-house support, as well as coordination with other campus programs and faculty to provide academic support to all students. Publications such as study support, study skills, organization, prioritization, apps listings, and personalized study plans are offered to all North Central students. Publications are available at each campus site. 

Students are welcome to use our study areas in our center for access to charging stations, headphones, study materials, organization supplies, computers and iPads, group study stations, check-out of the multipurpose office or the conference room, and access to LSS staff regarding any academic questions or concerns. 

For personal study support plans and questions, contact LSS at the main Petoskey campus to make an appointment with the Director: (231) 348-6682 or lss@ncmich.edu

 

Progress Alert Notification Program

The Progress Alert Notification program (PAN) is managed by Learning Support Services, in conjunction with College faculty, Student Services, and community partners. The program services the individual needs of the North Central community of students, with the mission to provide prompt, individualized, and progressive support. Instructors send individual communications to students via a referral system, which links them to services and supports to promote success and overcome barriers in their academic efforts. Advisors then assist students to develop personalized plans of action for the semester. The PAN program provides early intervention and continued support to enable students to succeed.

For more information about the PAN program, or to follow up on your own PAN referral or letter, please contact the front desk at LSS, (231) 348-6682, or lss@ncmich.edu.

 

Math Lab

The Math lab is located in LSS on the Petoskey campus, Student Community Resource Center, in room 533B. The lab includes a study area and tutoring to assist students who may need additional math support. Computers in the math lab are equipped with the current North Central math curriculum software and are available during LSS’s office hours. 

The Math tutor hours currently are:

Monday and Thursday, from 11:30 am to 2:30 pm

Tuesday and Wednesday, from 1 pm to 4 pm

Students are welcome to walk-in to get help with math, without an appointment, with the math tutor during the above times. 

For additional information, call the front desk for Learning Support Services at (231) 348-6682, or email lss@ncmich.edu

 

Writing Center

North Central’s Writing Center is located in the Library on Petoskey campus. Students may walk-in for an appointment or to schedule a session, remote or in-person. 

Services include:

  • Essays, Reports, Speeches, College Application Essays, Resumes, Letters, Discussion Board Posts, Scripts, Etc.
  • Idea selection and development
  • Research
  • Flow and organization
  • Grammar and punctuation
  • APA and MLA formatting

Remote sessions are available via Zoom meeting software or over the phone with GoogleDocs. Tutors can walk students through the technology. 

To request services and for the most updated schedule, please visit the appointment page online at the website http://ncmcwritingcenter.simplybook.me/booking/index or contact Professor Dominic Borowiak (231) 348-6643 for additional assistance. 

 

Community Resources

Women’s Resource Center

The WRC program provides comprehensive educational support, job search assistance, financial scholarships (tuition, text, and childcare), community connections, advocacy, and referrals. The WRCNM advocates on behalf of students to assist in overcoming barriers and moving forward. Personal counseling is also available by appointment. 

To contact the WRC representative on campus, Stacey Burns, please call (231)348-6699 or sburns@ncmich.edu.

Special Populations Assistance

Special populations of students may qualify for additional assistance if they have formally enrolled in or declared an intent to enroll in an occupational certificate or occupational degree program at North Central and are qualified as one or more of the following:

  • Individuals with a hidden or obvious disability
  • Individuals from economically disadvantaged families, including foster children
  • Individuals preparing for non-traditional fields
  • Single parents, including single pregnant women
  • Displaced homemakers
  • Individuals with limited English proficiency

Students pursuing an occupational degree who fit one or more of the above-listed descriptions qualify for special services, including financial aid, advocacy, career guidance, academic advising, personal counseling, tutoring, and special needs assistance.

For more information on special populations services, contact LSS at (231) 348-6682, or lss@ncmich.edu

WOCTEP

The Waganakising Odawa Career and Technical Education Program (WOCTEP) operates within the Education Department of the Little Traverse Bay Bands of Odawa Indians (LTBB), offering certificate and associates programs in partnership with North Central Michigan College. WOCTEP advisors occasionally visit campus, utilizing LSS’s multipurpose office or conference room to meet with students. 

High school graduates, GED graduates, and college students may enroll in WOCTEP.

For more information regarding this program or to schedule a meeting, please contact a WOCTEP advisor at (231) 242-1494 or fax (231) 242-1490. 

Community Partner Visits

Learning Support Services occasionally hosts service providers and community partners in our multi-purpose office or conference room. If you wish to schedule an appointment with a service provider or require help in accessing services in the community and scheduling a meeting on campus, please contact us at (231) 348-6682 or lss@ncmich.edu